Part IV
Submission of Complaints and Procedures
for Examination and Responding Thereto
(Chapter 1)
Submission of Complaints
Article 29
Consumers and consumer protection societies may submit complaints to the Agency as
regards any violations of the Law. The Agency may receive no fees for the complaints
submitted thereto or for the counter procedures taken thereby.
Article 30
Complaints shall be submitted to the Agency in writing together with the following
information and documents:
1. Name, address, profession, capacity of complainant; and interest thereof to
submit the complaint, and documents supporting the data in his claim
2. Name, address, and business of respondent
3. Type of the violation subject of the complaint
4. Pieces of evidence and documents supporting the complaint (if any)
5. Description of harm inflicted upon complainant (if any)
The Agency may ignore any complaint that doesn’t meet these requirements.
In all cases, the Agency may receive complaints from consumers by any means that it
finds adequate to enhance the efficacy of consumer protection.