Article 17
Any advertisement about a product that includes a false offer, statement, claim or any
other matter that includes any of the following elements in a manner that may, directly or
indirectly, lead to a false or misleading impression, regardless of the means of
advertisement, shall be deemed as misleading advertisement, specifically when such
advertisement is related to one or more of the following elements:
1. The nature and composition of the goods in addition to the substantial
features or elements that constitute the goods and the quantity of such
elements.
2. The source, weight, size, mode of manufacture, production date, expiry date
of the goods in addition to the conditions and restrictions of usage.
3. The producer of the goods or the provider of the service.
4. The kind and place of the service in addition to the restrictions of usage and
substantial features in terms of either the kind or the benefits of using the
service.
5. The contracting conditions and procedures including the after-sale service
and guarantee, in addition to the price and the means of payment.
6. The rewards, certificates, certification marks.
7. Trademarks, statements, or logos.
8. The characteristics of the product and the expected results of its usage.
Article 18
The supplier of used goods shall be obliged to provide sufficient information on their
status and how far they may need repair before usage, in a manner that does not lead to
the creation of false or deceiving impression, or confusion or mistake on the part of the
consumer, and that meets health and safety requirements.
Article 19
The supplier shall, within a maximum of seven days of discovering or becoming aware of
a defect in a certain product, notify the Agency of such defect and its potential damages.
Notification of the Consumer Protection Agency shall be by the supplier or his/her
representative by virtue of an official authorization on the form prepared for that purpose,
particularly including the following:
1- The notifier’s name, capacity, surname, nationality, address and chosen domicile
in the Arab Republic of Egypt, or the name, surname, address of the
representative thereof if he/she is the one who made the notification together
with the authorization document attached.
2- The product(s) subject of the notification.
3- The producer’s name and address.
4- The importer’s name and address if the product is imported.
5- The date when the notifier discovers or becomes aware of the defect, subject of
the notification.
6- The accurate technical identification of the defect subject of the notification.
7- The potential damages that may occur as a result of the defect subject of the
notification, and stating how it could be possible to avoid the damage or address
the effects resulting therefrom.