8- The procedures and means provided by the supplier to enable consumers, upon
request, to replace, repair or return the product and reclaiming their money, all
without any further expenses.
9- Any other data the supplier believes necessary to be included in the notification.
The notification shall be registered in a special record. The notifier shall be given a
receipt indicating that and including the number, date and time of the record.
Article 20
The supplier is obliged, upon discovering or becoming aware of a defect in the product
that may lead to endanger the health or safety of the consumer, to notify the Agency of
such defect and its potential damages, to state the suspending of the production of or
dealing with such product in all forms, to take the procedures necessary to suspend its
circulation or marketing, and to warn consumers against the use of such defected
product.
The notification and warning shall be announced by publication in daily newspapers, or
by directly contacting the consumer if the nature of this product circulation so allows,
according to the rules set by a decision by the Consumer Protection Agency Board of
Directors.
The notification shall be in accordance with the conditions and procedures set in Article
(19) of the Regulations.