(e)
if, in addition to a written reply, the requester wishes to be informed of the decision on the request
in any other manner, to state that manner and the necessary particulars to be so informed; and
(f)
if the request is made on behalf of a person, to submit proof of the capacity in which the requester is
making the request, to the reasonable satisfaction of the information officer .
(3) (a) An individual who because of illiteracy or a disability is unable to make a request for access to a
record of a public body in accordance with subsection (I), may make that request orally.
(b) The information officer of that body must reduce that oral request to writing in the prescribed form and
provide a copy thereof to the requester.
19
Duty to assist requesters
(1)
If a requester informs the information officer of -
(a)
a public body that he or she wishes to make a request for access to a record of that public body; or
(b)
a public body (other than a public body referred to in paragraph (a) or (b) (I) of the definition of
‘public body’ in section 1) that he or she wishes to make a request for access to a record of another
public body, the information officer must render such reasonable assistance, free of charge, as if
necessary to enable that requester to comply with section 18 (1).
(2) If a requester has made a request for access that does not comply with section 18 (1), the information
officer concerned may not refuse the request because of that non-compliance unless the information officer
has(a)
notified that requester of an intention to refuse the request and stated in the notice –
(i) the reasons for the contemplated refusal; and
(ii)
(b)
that the information officer or another official identified by the information officer would
assist that requester in order to make the request in a form that would remove the grounds
for refusal;
given the requester a reasonable opportunity to seek such assistance;
(c)
as far as reasonably possible, furnished the requester with any information (including information
about the records, other than information on the basis of which a request for access may or must be
refused in terms of any provision of Chapter 4 of this Part held by the body which are relevant to the
request) that would assist the making of the request in that form; and
(d)
given the requester a reasonable opportunity to confirm the request or alter it to comply with section
18 (1).
(3) When computing any period referred to in section 25 (1), the period commencing on the date on which
notice is given in terms of subsection (2) and ending on the date on which the person confirms of alters the
request for access concerned must be disregarded.
(4)
If it is apparent on receipt of a request for access that it should have been made to another public
body, the information officer of the public body concerned must –
(a)
render such assistance as it necessary to enable the person to make the request, to the information
officer of the appropriate public body; or
(b)
transfer the request in accordance with section 20 to the last-mentioned information officer,
whichever will result in the request being dealt with earlier.