Communications
2003 No. 19
A 325
(2) The access provided by one provider (“the first provider”) to another
provider under subsection (1) of this section shall be of at least the same or more
favourable technical standard and quality as the technical standard and quality
provided on the first provider’s network facilities or network services.
102.—(1) The list of facilities and services which may be included in the
access list, as determined by the Commission under this Chapter, are :
Access list
and register.
(a) network facilities ;
(b) network services ; and
(c) other facilities and services that facilitate the provision of network
services or applications services, including content applications services.
(2) The Commission shall maintain a register of :
(a) network facilities,
(b) network services, and
(c) other facilities and services which facilitate the supply of network services
or applications services, including content applications services,
included in the access list.
103. The provisions of sections 97, 98, 99 and 100 of this Act, including
but without limitation, the powers of the Commission thereunder shall apply
mutatis mutandis and extend to access provision and issues ancillary thereto
pursuant to this Part.
Regulations,
discontinuance of access,
etc.
CHAPTER VII—CONSUMER AFFAIRS
PART I—CONSUMER PROTECTION AND QUALITY OF SERVICE
104. All service providers shall, in respect of their specific services—
Quality of
service.
(a) meet such minimum standards of quality of service as the Commission
may from time to time specify and publish ;
(b) deal reasonably with consumers ; and
(c) adequately address consumer complaints.
105.—(1) The Commission may use any of its powers under this Act in the
resolution of complaints received from consumers in relation to matters of customer
service and consumer protection including but not limited to quality of service or the
failure by a licensee to comply with a consumer code prepared under this Chapter.
Resolution of
consumer
disputes.
(2) The Commission shall establish procedures or guidelines for the making,
receipt and handling of complaints of consumers regarding the conduct or operation
of licensees and may, at its discretion, institute alternative dispute resolution processes
for the resolution of the complaints or disputes provided that the licensee’s dispute
resolution procedures shall first have been exhausted by the consumer without
resolution of the complaint before presentation of the complaint to the Commission.
106.—(1) Subject to the provisions of subsection (2) of this section, the
Commission may designate an industry body to be a consumer forum and to
prepare a consumer code for the purposes of this Chapter and the consumer code
Consumer
code.