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(h) specifying the criteria for setting tariffs of voice telephony services and of any other
telecommunication service if provided on an exclusive basis, and such criteria shall as far as
possible promote consultation between the Authority and the operator or service provider;
(i) requiring the licensee to publish the charges and other terms and conditions that are to
be applicable to facilities and services provided;
(j) requiring the licensee to ensure that adequate and satisfactory information including
billing, tariffing, directory information and directory enquiry services and emergency numbers
are provided to customers;
(k) establishment by the licensee of a simple method of resolving disputes with users;
(l) furnishing to the Authority such documents, accounts, returns or such other information
as the Authority may require for the performance of its functions under this Act;
(m) requiring the licensee to comply with such technical standards or requirements
including service performance standards as may be specified in the licence;
(n) any other conditions as the Authority may consider appropriate and which are
consistent with the principles stated in section 4 of this Act.
Monitoring
and
enforcement of
telecommunication
licences
22. —(1) The Authority shall ensure that telecommunication services are provided in
accordance with the terms and conditions of licences and regulations in force.
(2) The Authority may—
(a) Investigate any complaint made to it concerning activities undertaken under a
telecommunication licence;
(b) appoint an independent person to carry out an investigation into such a complaint;
(c) require the licensee to respond to such a complaint.
(3) Where, after due inquiry, the Authority is satisfied that a licensee has breached a term or
condition of its telecommunication licence, it shall notify the licensee of the fact in writing and
may make a provisional order requiring the licensee to remedy the breach forthwith.
(4) The Authority may make a provisional order suspending the registration of any person
under a general licence if it believes on reasonable grounds that the person has ceased to be
eligible or that the person has contravened any condition of the licence, provided that the
Authority—
(a) gives not less than twenty-eight days notice in writing before the suspension takes
effect;
(b) gives the person reasons in writing for the intended suspension; and
(c) provides a reasonable opportunity for the person to make representations in writing or
in person.
(5) After due consideration of any representations made to it, the Authority may confirm a
provisional order made under this section and may require the payment of a penalty or