(Chapter 3)
Processing of Complaints
Article 42
The appropriate department shall, upon completion of complaint examination
procedures, draft a report explaining the view thereof and give such report to the
Executive Manager who shall submit it, together with his opinion and the procedures he
applied in this respect, to the Board of Directors within seven days from receipt of report.
Article 43
The Chairperson, having reviewed the report related to the subject of the complaint, may
issue a reasoned decision either to refer the complaint to the competent authority,
shelve it, or further examine it by the appropriate department.
A periodic report on complaints and the procedures applied thereto shall be submitted by
the Chairperson to the Board in the next hearing.
Article 44
The Board shall, whenever violation of Law is established, order the violator to reverse
such violation instantly or within a time limit to be set by the Board.
The Executive Manager shall notify the party in violation of such order by a registered
letter accompanied by acknowledgement of receipt. The Board, if such violation led to,
or was supposed to lead to, harming the health or safety of consumers, may order the
suspension of the violator or the seizure of the violating commodities until an
examination is completed and a decision is made concerning such commodities.
The Executive Manager shall, by a registered letter accompanied by acknowledgement
of receipt, inform the violator and the consumers of the violation and the action taken by
the Board to stop it.
Article 45
Disputes arising as a result of implementing the Law between consumers and
suppliers/advertisers shall be settled by the committees described in Article 17 of the
Law.
Article 46
Each of the committees described in Article 17 of the Law and Article 45 of the Executive
Regulations shall be formed by virtue of a decision made by the Chairperson as follows:
- A president of any court of first instance
(Chairperson of committee)
- A judge from any court of first instance
(member of committee)
- An expert
(member of committee)
The Chairperson of the Committee and the judge member shall be selected according to
the provisions of the Judicial Authority Law. The expert member shall be selected by the
appropriate minister upon the nomination of the Agency’s Chairperson.
Article 47
The expert to be selected as a member of the Committee may not have submitted any
comments related to the dispute, even if such opinion was in the form of a consultative
report, and may not have worked in relation to such dispute.
Article 48