Electronic And Postal Communications (Digital and other Broadcasting
Networks)
G.N. No. 418 (contd)
to the Authority to obtain approval of appropriate class licence
and be required to meet requirements as specified under Rules
issued by the Authority.
PART IV
MISCELLANEOUS PROVISIONS
Service Level
Agreements
16.-(1) The Authority shall issue guidelines on service
level agreements between the content services licensees and the
multiplex operator.
(2)
The service level agreement shall include
without limitations, the following:(a)
obligations of multiplex operator;
(b)
obligations of content services licensee;
(c)
connectivity charges and billing arrangements;
(d)
technical and installation support;
(e)
parental control mechanism;
(f)
electronic program guide;
(g)
subscriber Management Support;
(h)
content service licensee studio to multiplex
operator equipment;
(i)
disputes settlement mechanism;
(j)
customer care service;
(k)
electronic
communication
contractors
for
construction, selling, distribution, installation,
commissioning, maintenance, importation etc.
(3) The multiplex operator shall submit to the Authority
for its approval, the service level agreement between content
services licensee before commencement of service.
Transition
Period
17.-(1) There shall be the transition period for migration
from analogue to digital broadcasting which shall commence on
the 1st July, 2011 and end on 31st December, 2012.
(2)
During the transition period, there shall be dual
illumination (simulcast) period running from 1st July 2011 to 31st
December 2012.
(3) The Authority shall develop Rules prescribing
incentive schemes to encourage content services providers to be
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