(b)
notify the Commission and publish by notice in the media when the services are
to be interrupted for the installation or repair or the changing of apparatus;
(c)
establish an efficient mechanism for receiving complaints and repairing failures in
the networks of that licensee and in the services provided;
(d)
provide an end-user subscribing to services with a written contract containing the
specifications, terms and conditions of the service and shall provide those services
to end-users in accordance with that contract; and
(e)
ensure that a change to the terms and conditions of the service is subjected to the
prior approval of the Commission, and implemented subject to conditions laid
down by the Commission.
Obligations pertaining to licensee holding licence for provision of publicly available telephony
services.
18.
In addition to the obligations provided for under sections 15 and 17, a licensee holding
a licence for the provision of publicly available telephony services shall (a)
ensure that the service is capable of originating and receiving national and
international calls;
(b)
ensure that the service is capable of giving end-users access to emergency services
through a number in a national or international telephone numbering plan; and
(c)
abide by number portability obligations as may be specified by the Commission.
Additional obligations pertaining to licensee holding licence for provision of international
gateway.
19.
An international gateway operator shall at all times (a)
adopt appropriate measures to safeguard the integrity and resiliency of the
network elements utilised to provide international connectivity; and
(b)
secure the availability of capacity, or have in place alternative measures, sufficient
to ensure an adequate level of uninterrupted international connectivity.
Decisions, guidelines and regulations of Commission relating to rights and obligations of
licensee.
20.
The Commission may issue decisions, guidelines or recommend regulations to the
Minister in relation to the rights or obligations provided for in sections 15 to 19,
making further specifications to those rights and obligations.
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